A single, beautiful helpdesk interface
Bank-level software security practices
Covert support email into trackable ticket in your helpdesk that you can manage and resolve
Help customers from any device with Zaidesk mobile
Track and manage incoming support tickets from multiple channels with one inbox.
Set deadlines for ticket response and resolution based on different business hours or categories.
Ensure that multiple agents don’t wind up working on the same ticket by accident.
Create custom statuses that suit your workflow to identify what stage a ticket it in..
Perform multiple actions on a ticket with a single click by automating repeated actions.
Provide quick, consistent responses to common questions by creating pre-formatted replies.
Automatically assign tickets to agents and groups based on keywords, requester or properties.
Assign tickets to agents based on their current workload, skill or using the round robin method.
Notify customers and agents automatically about the changes happening in their ticket.
Custom per-user and per-organization form fields
Assign and automate urgency scores to tickets