Customer experience is key. Commercial success for your organization is highly-dependent on how customers feel about the service you provide. Customers expect you to know them by preferred name, their preferences and everything they might want from you before they ask for it.
Zaideskis built with your customers in mind. Our software comes with dozens of customer-centric features and tools that allow you to provide the best experience possible, at every step of the customer journey.
Establish meaningful relationships with those who need your support by answering their questions in real-time. live chat is a quick and easy way to provide almost instant support to your users.
Zaideskcomes complete with a fully-integrated helpdesk chat solution that outperforms leading standalone alternatives.
Customers want the most relevant answers to their questions as quickly as possible, and what’s more convenient than a satisfyingly fast self-service experience?
Zaideskfeatures a user portal that easily captures your support knowledge, and makes it readily available to your users.
If you have customers who are enthusiastic about your brand - don’t let their passion dwindle. Engaged customers often make effective evangelists for your business, so ensure they’re always the first to hear about important company news or updates.
Zaideskgives you a centralized news portal to post announcements and updates. Our content publishing tools make it easy to update right from the agent interface - no need for a complicated CMS.
Your business is international - make sure your support is, too. Make every single one of your customers around the globe feel invested in your brand by providing multi-lingual support.
Zaidesklets users browse your helpdesk and receive notification emails in their own language. We support over 25 languages, allowing you to provide multi-lingual support to your customers, wherever they are.
Really great helpdesk software should make life easier for everyone who uses it, including your customers. That’s why we built Zaidesk .
Our software makes it easy for users to respond to ticket replies directly from their email accounts, or the user portal. Single sign-on (SSO) also means users don’t have to keep logging into their account - making support easy for everyone.
Your customers want their issues solved with the least back-and-forth. This means quickly and effectively identifying the nature of their support issue.
Zaideskallows you to set up customers dynamic contact forms, ensuring agents have all the necessary information in order to solve customer issues with ease.
Your customers always have incredibly valuable insights into how you might be able to offer a better service, or improve a product. Make it easy for them to share those insights with you.
Zaideskallows users to submit public feedback on your user portal, and your customer community can upvote their favourite ideas. By empowering users to be honest, it helps build trust and provide you with useful knowledge about how you could do better.